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NetSuite Reviews

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Overall Rating

4.4
14 Reviews
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About NetSuite

Netsuite.com offers a comprehensive suite of cloud-based products and services designed to manage business operations and customer relations. The platform includes ERP (Enterprise Resource Planning), CRM (Customer Relationship Management), PSA (Professional Services Automation), and e-commerce solutions. The ERP component covers financial management, inventory management, order management, and supply chain management, aiming to automate core processes and provide real-time insights into operational and financial performance. The CRM system helps maintain a single view of prospects, customers, partners, and vendors, while the PSA module manages project lifecycles from bid to bill. Additionally, Netsuite's e-commerce solutions support online sales, ensuring a seamless customer experience. The suite is enhanced by AI capabilities like content creation, invoice processing, predictive analysis, and pattern recognition, all aimed at increasing efficiency and business intelligence..

NetSuite Pros & Cons

Pros of NetSuite ERP:

  • Customizable and Scalable Features: NetSuite offers extensive customization options, allowing businesses to tailor their solutions to specific needs. It also scales with the business, accommodating growth without significant system overhauls.
  • Strong Business Intelligence Backbone: NetSuite provides robust business intelligence tools, including SuiteBilling, which offers unified order-to-billing-to-revenue recognition. It also features customizable analytics and dashboards, and multi-currency transaction capabilities.
  • Workflow and People Management: The platform streamlines business processes with features like workflow management and HR SuitePeople, which allows for customization of pay options beyond typical categories.
  • Real-Time Insights: NetSuite provides real-time insights into business operations, enabling data-driven decision-making.
  • Cost-Effective Plans: NetSuite offers cost-effective plans with a flat rate per license, eliminating the need for hardware, IT staff, software maintenance, and security expenses.
  • Global Reach: It supports multiple currencies, languages, and tax regulations, making it suitable for global markets.
  • Customer Relationship Management (CRM) Integration: NetSuite integrates CRM features to manage customer interactions, sales processes, and service operations, enhancing customer satisfaction and loyalty.

Cons of NetSuite ERP:

  • Subscription Costs: Subscription costs can fluctuate based on usage and add-on functionalities, which may increase over time.
  • Limited Basic Support: Basic support is limited, and additional support, including 24/7 support, comes at an extra cost.
  • Complex Implementation: The initial implementation of NetSuite ERP can be complex and time-consuming, requiring careful planning and resource allocation.
  • Dependence on Internet: As a cloud-based solution, NetSuite's performance is dependent on a stable internet connection, which could be a limitation in areas with unreliable internet service.
  • Technical Expertise Required: Tailoring reports to specific needs may require technical expertise, which can be a challenge for less technical users.

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NetSuite Customer Reviews (14)

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NetSuite Customer’s Q&A

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NetSuite Features and Benefits

Key Features and Benefits of NetSuite:

  1. Unified Platform:

    • Integrated Modules: NetSuite integrates various business functions into a single system, including finance, supply chain, manufacturing, HR, and e-commerce.
    • Native Integrations: All NetSuite applications feed information into and pull it from a central database, ensuring real-time updates and eliminating the need for third-party integrations.
  2. Financial Management:

    • Accounting and Financial Reporting: NetSuite manages financial processes such as accounting, budgeting, billing, invoicing, and financial reporting.
    • Tax Management: The platform offers robust tax management capabilities, ensuring transparency, automation, and effective control over taxes.
  3. CRM (Customer Relationship Management):

    • Lead Management and Opportunity Tracking: The CRM module helps businesses manage customer relationships with features like lead management, opportunity tracking, and email marketing integration.
    • Automation of Daily Tasks: CRM capabilities automate daily tasks, enhance communication, and improve customer service.
  4. E-commerce:

    • SuiteCommerce: NetSuite’s e-commerce platform offers customization options, responsive design, and seamless integration with other NetSuite modules.
    • Real-Time Inventory Tracking: The platform simplifies online store management and provides real-time inventory tracking, ensuring a seamless shopping experience for customers.
  5. Inventory Management:

    • Real-Time Visibility: NetSuite provides real-time visibility into inventory levels, allowing businesses to manage stock across multiple locations and automate replenishment processes.
    • Inventory Optimization: The platform optimizes inventory levels, reduces carrying costs, and improves order fulfillment.
  6. Human Resources:

    • Employee Management: NetSuite streamlines HR tasks, including employee records, payroll, time tracking, benefits administration, and compliance management.
    • HR Automation: The platform automates HR processes, enhancing efficiency and reducing manual errors.
  7. Business Intelligence:

    • SuiteAnalytics: NetSuite offers built-in business intelligence tools that provide real-time, actionable insights into operations, enabling data-driven decision-making.
    • Customizable Dashboards: The platform offers customizable dashboards that give users real-time access to key performance metrics, supporting intelligent and timely business decisions.
  8. Warehouse Management:

    • Warehouse Management System (WMS): NetSuite’s WMS provides real-time visibility into inventory levels and automates tasks such as order fulfillment and inventory tracking, leading to improved accuracy and cost savings.
  9. Advanced Procurement:

    • Vendor Management and Procurement Planning: The platform includes functionalities for vendor management, procurement planning, sourcing, and purchase order management, helping organizations reduce costs and enhance supplier relationships.
  10. Scalability and Flexibility:

    • Cloud-Based Solution: NetSuite is a cloud-based solution that offers flexibility, allowing remote access and easy customization. It is scalable, making it suitable for startups and large enterprises alike.
  11. Data Security:

    • High Data Security: NetSuite functions in the cloud, ensuring high data security. Businesses can operate from anywhere in the world without worrying about data loss.
  12. Customization:

    • SuiteFlex Customization: NetSuite offers extensive customization options through configuration, scripting, and SuiteApps, enabling businesses to adapt workflows, reports, and user interfaces to match their unique processes and requirements.
  13. AI Features:

    • Predictive Analytics and Automation: NetSuite uses AI to enhance operationalization and decision-making. Features include automated report generation, forecasting, and demand planning, as well as process automation.

NetSuite Pricing

NetSuite pricing varies based on several factors, including the number of user licenses, the size of the company, and the specific modules required. Here are the general guidelines:

  • Licensing Costs: The cost of NetSuite licensing depends on the edition and the number of user licenses. The editions include:

    • NetSuite Starter/Limited Edition: For up to 10 user licenses, best for small businesses with one legal entity and up to 50 employees.
    • NetSuite Standard/Mid-Market Edition: For 11-1,000 employees, best for businesses with two or more legal entities.
    • NetSuite Premium Edition: Unlimited licenses.
    • NetSuite Enterprise Edition: For large companies with multiple legal entities needing over 1,000 NetSuite user licenses.
  • Module Pricing: Additional modules can be added to the base platform, and their prices vary depending on the edition and the specific modules required. For example, the SuiteSuccess Manufacturing Premium Edition includes the core ERP, CRM, and six additional NetSuite modules.

  • Implementation Costs: There is a one-time implementation fee ranging from $10,000 to $100,000 or more, depending on the complexity of the implementation.

  • Customization and Integration Costs: Customizations can cost $150 to $300 per hour, and integrations can range from $0 to $4,000 annually, plus a one-time implementation fee.

  • Training and Support Costs: Ongoing training and support can cost between $2,000 and $15,000, although this is optional.

For precise pricing, it is recommended to contact NetSuite directly as the costs can fluctuate based on specific business needs and requirements.

NetSuite FAQs

FAQ

NetSuite Alternatives

Here are the top 10 alternatives to NetSuite:

  1. Microsoft Dynamics 365 Business Central
  2. Odoo
  3. SAP Business One Professional
  4. SYSPRO
  5. QT9
  6. Epicor Prophet 21 ERP
  7. Acumatica
  8. Sage Intacct
  9. SAP S/4HANA Cloud
  10. Certinia ERP Cloud

Each of these alternatives offers unique features and benefits that may be better suited to certain business needs. It's recommended to explore each option to determine the best fit for your specific requirements.

FAQ

How To Open A NetSuite Account?

To open an account on NetSuite, follow these steps:

  1. Visit the NetSuite website.
  2. Click on the "Free Trial" button.
  3. Fill out the registration form with your details.
  4. Verify your email address. You'll receive an email with a link to confirm your account.
  5. Set up your account. This usually involves choosing your preferences and settings.

Remember, it's important to provide accurate information during the registration process to ensure a smooth experience with NetSuite. Enjoy exploring the features of NetSuite!

FAQ

About Netsuite.com Prices and Cost?

Netsuite.com's pricing structure is subscription-based and typically starts at around $20,000 a year. The monthly software subscription often begins at $999/month, with an additional fee of $120 per user. The base NetSuite license costs $999 per month, and access costs for the service come at an additional $99 per user, per month. Prices may vary based on specific business needs and the suite of products and services selected. For accurate and tailored pricing, potential clients are encouraged to contact a NetSuite consultant directly.

FAQ

About Netsuite.com Popular Products and Services?

Netsuite.com is renowned for its cloud-based business management suite, which includes ERP, CRM, PSA, and e-commerce solutions. The ERP component is comprehensive, covering financial management, inventory management, order management, and supply chain management. It is designed to automate core processes and provide real-time insights into operational and financial performance. The CRM system ensures a unified view of prospects, customers, partners, and vendors. PSA offers resource management, project accounting, and timesheet and expense management in a unified platform. For e-commerce, SuiteCommerce supports online sales, ensuring a seamless customer experience. Additionally, the suite is enhanced by AI capabilities for content creation, invoice processing, predictive analysis, and pattern recognition, aiming to increase efficiency and business intelligence.

FAQ

Netsuite.com Return Policy?

NetSuite's Return Policy is designed to simplify the returns process and increase profitability by ensuring items are immediately returned to inventory and available to sell. The system accepts returns from all channels, manages exchanges, and handles credits. Customizable rules allow businesses to set return-by dates, charge return shipping fees, and consolidate multiple returns. The platform also supports drop-offs at numerous locations, including CVS and Walmart. As for the Shipping Policy, it integrates with the returns process, allowing for efficient management of returned items without affecting inventory records. Items received by a customer through a drop shipment can be processed for return in NetSuite, ensuring that the inventory is accurately reflected.

FAQ

How do I handle exchanges in NetSuite?

Handling exchanges in NetSuite involves a few steps. First, the Return Authorization (RA) must be created for the item to be exchanged. Once the RA is approved, the item is returned to inventory through a Receive Return process. Then, a Cross-Ship can be initiated, where the replacement item is shipped to the customer while the returned item is still in transit. For the financial aspect, an Exchange Order is created to track the exchange transaction. This order will reflect any difference in price between the returned item and the replacement item, and it can be settled through various payment methods. The process ensures that inventory and accounting records are accurately updated.

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